HERO Counseling Modules

HERO Counseling is an interactive, web-based staff training, testing and certification tool.

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The objective of the program is to train your consumer-facing staff on the very best techniques for identifying financial distress, intervening and coaching low and moderate income individuals and families.

The curriculum contains eight modules:

  1. Topics for Financial Counselors
  2. Deposit Products
  3. Budgeting & Money Management
  4. Managing Credit/Debt
  5. Credit Cards
  6. Buying/Leasing an Automobile
  7. Home Ownership, and
  8. Predatory Lending

Staff complete each module at their own pace, but must pass a knowledge-based test after each module before moving to the next section. Once completed, each module is accessible to staff as a resource.

The program's user-friendly interface is available to organizations on a subscription basis. Staff completing all eight program modules and successfully passing the knowledge-based test following each module, are certified by the National Cooperative Business Association, an organization dedicated to promoting cooperative business in the United States for almost one hundred years.