Recent Updates

Hear ye, hear ye HERO subscribers! We’ve added what we call a “practicum” to each of HERO’s training modules. The practicum helps users better understand and put what they’ve learned into practice. Whether it’s counseling a consumer, or providing advice to a family friend, the practicum—which comes just before the learning assessment in each module—helps lock in important concepts and helps make you (and your staff) more effective!

Who doesn’t want to be a hero?

"Helping Everybody Reach Opportunities" or HERO is all about making a difference in people's lives. Now it's your turn.

"Helping Everybody Reach Opportunities" or HERO is all about making a difference in people's lives. While other financial counseling programs focus extensively on investments and asset building, HERO focuses on lending to people that most need loans. HERO allows lenders to “invent” their own qualified borrowers by coaching consumers to become credit worthy.

HERO was developed for organizations serving working-class populations, including cooperatives, government agencies, credit unions and other CDFIs. The program—which provides successful participants with a three year certification as a HERO Financial Counselor—increases staff ability to recognize consumers in financial distress, and appropriately intervene, helping them become ambassadors for your organization both at work, and with respect to family, friends and community contacts.

HERO provides training, testing and certification that allows your staff to:

  • Better recognize and serve consumers in financial distress;
  • Safely increase lending beyond A and B borrowers, driving up ROA and profitability and;
  • Cultivate effective partnerships with cooperatives and community organizations also trained through HERO in order to achieve broader community revitalization.
Become a HERO today by learning more!