HERO Counseling Modules
HERO Counseling is an interactive, web-based staff training, testing and certification tool.
The objective of the program is to train your consumer-facing staff on the very best techniques for identifying financial distress, intervening and coaching low and moderate income individuals and families.
The curriculum contains eight modules:
- Topics for Financial Counselors
- Deposit Products
- Budgeting & Money Management
- Managing Credit/Debt
- Credit Cards
- Buying/Leasing an Automobile
- Home Ownership, and
- Predatory Lending
Staff complete each module at their own pace, but must pass a knowledge-based test after each module before moving to the next section. Once completed, each module is accessible to staff as a resource.